× Home Lounges Booking Services About Us Contact us

Hala Bahrain Terms & Conditions


Please read the below terms and conditions carefully. By accessing and using this Website, you agree to accept (unconditionally and irrevocably) these terms and conditions. If you do not agree to these terms and conditions, please refrain from using the Website and exit immediately.

The Website is owned and operated by Hala Bahrain. You represent, warrant, and possess the legal right and ability to enter this website and use it in accordance with all terms and conditions herein.

You must be old enough to enter legally binding contracts through this Website and will be responsible for all payments due to us for bookings made by you or another person using your login information.

Please also make sure that you have read and accepted our Privacy Policy.

Hospitality Services

Hala Bahrain reserves the right to enhance and amend its services. All the services on this portal are subject to change when necessary.

Services mentioned on the Website are extended to the current terminal and are not applicable in any other airport terminals unless specifically addressed with the services.

Booking of Services

Hala Bahrain hospitality services are subject to availability at the time of booking.

Bookings must be made at least twenty-four (24) hours in advance.

Hala Bahrain will not be responsible for incorrect information, including but not limited to, name, flight number, flight time, arrival date, departure date, handover remarks, or any other information provided by the customer.

Upon the successful booking and payment through the booking system, the Booker will receive a booking summary voucher sent to the email address provided during the booking period.

Customers can amend the booking free of charge up to eight (8) hours ahead of the flight.

Payment & Refund Terms

Hala Bahrain accepts most types of credit cards through this portal (Visa, Master Card, American Express, Diner Club, JCB, Benefit cards). If the customer wishes to pay in person, both cash and credit cards are acceptable.

To receive the booking confirmation, the payment must be made during the period of booking.

In case of a service cancellation, the payment shall be refunded to the same credit card used during the booking period.

No charges will be applied on service cancellation, provided the cancellation was made eight (8) hours ahead of the flight.

Refund times may vary depending on the payment gateway procedure.

Membership Account

If you use this portal, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You also agree to accept responsibility for all activities that occur under your account or password.

Electronic Communications

When you visit the Hala Bahrain online booking portal or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically via email. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Services Descriptions

Hala Bahrain and its associates strive to be as accurate as possible. However, Hala Bahrain does not claim that service descriptions or other content of this portal are accurate, complete, reliable, current, or error-free.


Any dispute relating to your visit to Hala Bahrain’s online booking portal or to services you purchase through Hala Bahrain’s online booking portal shall be submitted to Confidentiality arbitration in the Kingdom of Bahrain. The arbitrators’ award shall be binding and may be entered as a judgment in any court of competent jurisdiction.


Questions regarding our conditions of usage, privacy policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link. You can also email us at: info@halabahrain.bh

Questions regarding bookings can be directed to our support staff by clicking on the "Contact Us" link. Or you can email us at: booking@halabahrain.bh.

Questions regarding sales and services can be directed to our support staff by clicking on the "Contact Us" link. Or you can email us at: sales@halabahrain.bh.